Terms and Condtions
Last updated: 3 November 2026
Welcome to Northwest Interiors. These Terms and Conditions govern the use of our website, www.northwestinteriors.in, and provide general information about our interior design, renovation, consultation, and turnkey project services.
By accessing our website or submitting an enquiry, you agree to the website-related terms stated below. Interior design and execution projects are governed by the specific quotation, work order, or written agreement accepted by the customer.
1. About Northwest Interiors
Northwest Interiors provides interior design and turnkey execution solutions for residential, commercial, and office spaces. Our services include space planning, interior consultation, modular furniture, renovation, material selection, installation, and related fit-out works.
The scope, specifications, pricing, and delivery schedule for each project depend on the customer’s requirements and the agreed project proposal.
2. Website usage
Visitors may use our website to explore services, review completed projects, request consultations, and contact our team.
By using this website, you agree:
To provide accurate information when submitting enquiries.
Not to use the website for unlawful or fraudulent purposes.
Not to copy, reproduce, or distribute website content without appropriate permission.
Not to interfere with the website’s functionality or security.
We reserve the right to update website content and restrict misuse of our services.
3. Interior design consultations
Northwest Interiors offers consultations to understand customers’ requirements, design preferences, available space, and estimated budgets.
Initial consultations may be offered free of charge where advertised.
Site visits, detailed drawings, 3D visualisations, and technical assessments may involve additional charges, which will be communicated before proceeding.
Design suggestions and preliminary estimates are subject to site measurements, technical feasibility, and customer approval.
A consultation does not automatically constitute a confirmed project order.
4. Quotations and pricing
All quotations are prepared according to the proposed project scope, material specifications, design requirements, and site conditions.
Prices may vary based on materials, finishes, dimensions, accessories, and project complexity.
Quotations remain valid for the period specified in the proposal.
Additional work outside the agreed scope may result in revised charges.
Applicable taxes will be charged as specified in the quotation and according to prevailing law.
Any changes to the agreed price or project scope will be communicated for customer approval before the additional work proceeds.
5. Project confirmation and payments
A project is considered confirmed when the customer accepts the quotation or work order and completes any agreed initial payment requirements.
Payment schedules will be specified in the project agreement.
Payments may be linked to project milestones, material procurement, installation, or completion.
Customers are responsible for making payments according to the agreed schedule.
Any payment-related delay may affect procurement or project execution schedules.
The conditions for advance payment, adjustments, cancellations, and refunds will be governed by the accepted agreement and applicable law.
6. Design approval and modifications
Customers are encouraged to review proposed layouts, material samples, finishes, drawings, and specifications before approving execution.
Once a design or material selection has been approved:
Significant design revisions may require additional charges.
Changes after material procurement or fabrication may affect costs and delivery schedules.
Custom-made furniture and fabricated components may not be eligible for cancellation or return once production has commenced, subject to applicable law.
Modifications must be documented and approved before implementation.
7. Project timelines and delivery
Northwest Interiors aims to complete projects within the agreed schedule while maintaining appropriate workmanship and installation standards.
Delivery timelines depend on project size, design complexity, material availability, site readiness, and the scope of work.
Any advertised 30-day delivery or move-in timeline applies only to eligible projects and is subject to the conditions specified in the accepted project agreement.
Delays may occur due to:
Customer-requested design modifications.
Delays in approvals or payments.
Material procurement or manufacturing constraints.
Restricted site access or incomplete civil and electrical work.
Events beyond reasonable control, including natural disasters, government restrictions, or major supply disruptions.
We will communicate material changes to the agreed project schedule.
8. Materials and workmanship
We aim to use materials and finishes that meet the specifications agreed with the customer.
Material brands, grades, colours, and finishes will be specified wherever applicable.
Natural variations in wood, stone, fabric, and other materials may occur.
Product appearance may differ slightly from digital renders or photographs because of lighting, textures, and manufacturing variations.
Any proposed material substitution will be communicated for customer approval.
Installation work will be carried out according to the agreed specifications and applicable workmanship requirements.
9. Customer responsibilities
To support timely and safe project execution, customers are responsible for:
Providing accurate site information and project requirements.
Arranging necessary property access and permissions.
Obtaining approvals from building associations, landlords, or relevant authorities where required.
Ensuring availability of essential site utilities where agreed.
Reviewing and approving drawings, materials, and modifications promptly.
Making payments according to the accepted agreement.
Delays arising from incomplete customer responsibilities may affect project schedules and costs.
10. Warranty and after-sales support
Northwest Interiors provides warranty and after-sales support according to the products, materials, workmanship, and project packages covered by the accepted agreement.
Where an extended warranty of up to 10 years is advertised, the actual duration, eligible components, exclusions, and claim conditions will be specified in the relevant warranty documentation.
Warranty coverage may exclude:
Normal wear and tear.
Accidental or intentional damage.
Improper use or maintenance.
Water leakage, dampness, or structural defects unrelated to our workmanship.
Unauthorised modifications or repairs.
Damage caused by external events beyond our control.
Third-party products and appliances may carry separate manufacturer warranties.
Nothing in these terms limits warranty rights or statutory remedies available under applicable consumer protection laws.
11. Cancellation and refunds
Project cancellation and refund eligibility depend on the stage of work, approved designs, materials ordered, and expenses already incurred.
Cancellation requests must be submitted in writing.
Refunds, where applicable, will be calculated according to the accepted project agreement and applicable law.
Reasonable, documented costs for completed design work, custom fabrication, procured materials, and services already performed may be considered when calculating refundable amounts.
Any applicable cancellation charges must comply with the agreed terms and relevant legal requirements.
Customers should review the cancellation and payment conditions before confirming a project.
12. Site safety and property protection
Northwest Interiors will take reasonable precautions while undertaking installation and renovation work.
Customers should remove or secure personal belongings, valuables, and fragile items from the work area before execution begins.
Any property damage or safety incident relating to project work will be reviewed according to the circumstances, contractual responsibilities, and applicable law.
13. Intellectual property
Website content, design concepts, drawings, photographs, graphics, logos, and other materials owned by Northwest Interiors are protected by applicable intellectual property laws.
Customers may use approved project drawings and related deliverables according to the rights granted under their project agreement.
Unauthorised commercial reproduction or redistribution of proprietary content is prohibited.
14. Project photographs and portfolio
We may request permission to photograph completed interior projects for documentation, portfolio presentation, and promotional purposes.
Where photographs could identify a customer’s private property, personal belongings, or confidential commercial information, appropriate customer consent will be obtained before public use.
Customers may contact us regarding privacy concerns associated with project photographs.
15. Third-party products and services
Certain projects may involve materials, appliances, accessories, or specialised services supplied by third parties.
The relevant manufacturer’s warranty, maintenance requirements, and product-specific conditions may apply.
Northwest Interiors will communicate the responsibilities of third-party suppliers where these form part of the agreed project scope.
16. Limitation of liability
Northwest Interiors will be responsible for its obligations under the accepted project agreement and applicable law.
We are not responsible for losses caused solely by inaccurate information supplied by customers, unauthorised third-party alterations, or circumstances outside our reasonable control.
Nothing in these Terms and Conditions excludes liability that cannot lawfully be excluded or restricts customers’ statutory rights.
17. Privacy and personal information
Information submitted through our website, enquiry forms, phone calls, or other communication channels may be used to respond to enquiries, prepare proposals, coordinate projects, and provide customer support.
The collection and handling of personal information are governed by our Privacy Policy and applicable data protection laws.
18. Changes to these terms
Northwest Interiors may update these website Terms and Conditions to reflect changes in services, business practices, or legal requirements.
The updated terms will be published on this page with a revised date. Existing confirmed projects will continue to be governed by their accepted agreements unless changes are mutually agreed or required by law.
19. Governing law and disputes
These Terms and Conditions are governed by the laws of India.
Any dispute relating to website use or services will be handled according to the applicable agreement and Indian law, including relevant consumer protection provisions.
Where legally permitted, disputes may be subject to the jurisdiction of the appropriate courts in Chennai, Tamil Nadu.
20. Contact information
For questions regarding these Terms and Conditions, project agreements, payments, warranties, or customer support, please contact:
Northwest Interiors
Head Office: No. G1, Ground Floor, Haive Enclave, Old No. 1226, New No. 24, 20th Main Road, Anna Nagar, Chennai, Tamil Nadu – 600040.
Phone: +91 72990 79991
Email: info@northwestinteriors.in
Website: https://northwestinteriors.in/
We encourage customers to review their project quotation, scope of work, payment schedule, delivery conditions, and warranty documents before confirming any interior design or renovation project.
